Questions about imports, metafields or billing? Send us a message or email support directly — we read every one and reply within one business day.
Send us a message
Fill in the form and we'll get back to you at the email you provide.
Before you write
Common questions
How fast will I hear back?
We reply within one business day, and usually the same day during office hours (Mon–Fri, 11 AM–10 PM IST). Bug reports with a store URL and steps to reproduce get triaged fastest.
An import failed — what should I send?
Open History, expand the job, and use “Export Results → Failed Results.” Attach that file plus your store URL and we can pinpoint the rows that need fixing.
Can you help with billing or cancelling?
Yes. Subscriptions are billed through Shopify and you can cancel anytime from the Pricing page inside the app. If a charge looks wrong, email us with your store URL and we'll sort it out.
Where can I learn how a feature works?
The documentation covers the Bulk Editor, File Import, Google Sheets, synchronization and History with screenshots and step-by-step guides.
